Normally I’m the first person to defend the USPS. I’ve generally had good experiences with them. I’ve only had a few packages permanently lost in my entire life. This time, however, I must complain.
When I send and receive parcels I nearly always use delivery confirmation. The way this works is that the carrier scans the package using a handheld scanner when it’s delivered. This way the seller can confirm that the item arrived at the destination. This is useful in situations where the buyer claims the item was never received and asks for a refund or a re-shipment. With DC you can just point to the confirmation of delivery on the USPS website and the would-be scam artist gets shut up.
Signature confirmation is like a much more extreme version of delivery confirmation for more paranoid sellers. It’s more or less the same as what happens with any UPS delivery. The carrier must give the parcel to a human being at the address and get the signature of the human being. If there’s no human being to accept and sign for the package, it doesn’t get delivered. With DC it’s possible that someone other than the intended recipient will steal the package (eg. it’s left by the mailbox and the neighbor steals it before the addressee arrives home). Signature confirmation is a pain in the neck if you’re the recipient for obvious reasons: you must physically be at the address and answer the doorbell when the mail carrier arrives. When you’re like me and your mail carrier arrives anywhere between 1:30 pm and 5:30 pm depending on the day of the week, it’s a terrible inconvenience to wait around all day.
Registered mail is about equally inconvenient as non-registered signature confirmation parcels if you’re the recipient. It’s better for the seller though because supposedly registered mail is handled in a more secure manner than non-registered mail while in transit. I don’t know the details, but registered mail automatically requires a signature so for the recipient it’s more or less the same hassle as non-registered mail with signature confirmation, regardless of class.
Anyway, I always try to use only ordinary delivery confirmation. Regardless of whether we’re talking about media mail, parcel post, first-class mail or priority mail, I always try for just delivery confirmation when ordering packages. Ordinarily my mail carrier just leaves the DC parcels outside the mail box and I pick them up when I get home. The last three parcels I’ve ordered with DC, however, have all gone straight to the post office and I’ve had to go pick them up. I find that very annoying. DC is DC. There’s no requirement, as far as I know, for a human being to physically accept the parcel if it’s just got DC. That’s the point of the handheld scanner, if I’m not mistaken. That’s also why signature confirmation (which ensures a human being accepts the parcel) is more expensive. If DC required a human being to accept the package, there wouldn’t be much use for signature confirmation since it wouldn’t add any protection that DC didn’t already provide other than the name of the specific human being who accepted the package.
Anyway, it’s just annoying that the USPS would suddenly start requiring a human to accept parcels at the exact time that my apartment was destroyed. It’s enough of a pain in the neck having to travel to the remnants of what was once your home to pick up the mail without also having to travel to the post office, wait in line, and show an I.D. every time a piece of mail with delivery confirmation is sent to you. I’m starting to wonder if maybe the USPS started blacklisting addresses of destroyed homes.
In defense of USPS, I do understand how some people might see this as a an upgrade to the DC service, since requiring the addressee to travel to the post office and show identification makes it much more likely that the intended recipient gets the package, rather than some neighbor or even somebody else (such as a family member) who lives at the same address. Of course, it doesn’t stop an impostor from picking the package up using a fake or stolen I.D. card, but it’s still much more secure than leaving the package at the mailbox.
I don’t see it as an upgrade though. That’s because I’m not ordering any sensitive materials. If I were, I’d use registered mail with signature confirmation or maybe FedEx.
Anyway, hopefully this is just bad luck I’ve had on my last three parcels and not an indication of an actual change to the way delivery confirmation works.
